Understanding a Behavioral Health Crisis
A behavioral health crisis occurs when an individual's emotional state or behavior puts them or others at risk of harm, or when they are unable to function safely in their current environment. Crises can be triggered by a wide range of factors including medication changes, traumatic events, loss, substance use, or escalating symptoms of mental illness.
Knowing how to recognize the signs of a crisis and understanding the appropriate steps to take can help protect safety and connect the individual with the right level of support.
When to Call 911
Call 911 immediately if you observe any of the following:
- Immediate danger to self or others, including threats of violence
- Active suicidal ideation with a specific plan or access to means
- Severe self-harm or self-injurious behavior
- Medical emergency related to a behavioral health condition
- Violent, aggressive, or threatening behavior toward others
When to Contact Your Provider
Reach out to your EBRU Care provider or the crisis line if you experience:
- Increased frequency or severity of mental health symptoms
- Medication concerns, missed doses, or troubling side effects
- Difficulty coping with daily tasks, relationships, or stressors
- Feeling overwhelmed and needing additional support
- Significant changes in living situation or support system
Crisis Resources
The following resources are available 24 hours a day, 7 days a week. Save these numbers in your phone so they are readily available when needed.
988 Suicide & Crisis Lifeline
Free, confidential support for people in distress. Available by phone and chat, 24/7.
Call or Text 988Crisis Text Line
Text-based crisis support for anyone in any type of crisis. Trained crisis counselors are standing by.
Text HOME to 741741SAMHSA National Helpline
Free, confidential treatment referral and information service for substance use and mental health disorders.
1-800-662-4357Arizona Crisis Line
Arizona's statewide behavioral health crisis line providing immediate phone support and mobile crisis team dispatch.
1-800-631-1314